Legal
Refund & Cancellation Policy
Effective date: September 9, 2026 · ZENIEE, Colombo, Sri Lanka
This policy explains how our subscriptions are billed, how you can cancel, and when refunds apply, for all software products and services offered by ZENIEE.
Subscriptions & Billing
ZENIEE products (such as ZBills) are sold as recurring monthly software subscriptions. The subscription fee for your selected plan is charged in advance at the start of each billing cycle to the card you provide, through our authorised payment provider. No physical goods are sold or shipped — you are paying for access to our digital app and its features.
Cancellation
You can cancel your auto-renewing subscription at any time — from within the app (Settings), or by contacting us at hello@zeniee.com. Cancellation stops any future charges. Your access continues until the end of the billing period you have already paid for, after which it will not renew. We do not charge any cancellation fee.
Refunds
Subscription fees are non-refundable once a payment has been processed, including for any unused time remaining in the current billing period. When you cancel, you keep full access for the period you have already paid for, and are simply not charged again. We do not provide partial or pro-rated refunds for the current month.
Billing Errors & Duplicate Charges
If you believe you have been charged in error — for example a duplicate charge or a technical fault — please contact us at hello@zeniee.com within 7 days of the charge. We will investigate promptly and refund any charge confirmed to be made in error.
Plan Changes
If you upgrade or downgrade your plan, the new plan and its price take effect from your next billing cycle unless we state otherwise. Changing plans does not trigger a refund of the current period's fee.
Digital Service — No Physical Returns
Because our products are delivered entirely as digital software subscriptions, there are no physical items to return and no shipping or delivery charges apply.
Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated effective date, and will apply to billing cycles that begin after the change.
Contact
For any questions about billing, cancellations, or refunds, please contact us at hello@zeniee.com.